Characteristics of adult education

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Characteristics of Adult Learners

We last talked about the rising trends in eLearning. It only makes sense that the way we as adults approach learning is different than the way our public school system educates children. The term andragogy was popularized by American educator Malcom Shepherd Knowles in the mid-to-late 20 th century.

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Seven Characteristics of Adult Education

Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adults learning in the s. Understanding these characteristics will help you inspire your agents to improve their skills, improve the quality of your training and improve the quality of your contact center. Agents will be more receptive and committed to training if they understand why it is important to the organization, their management, the customer and most importantly themselves. Providing the why as early as possible, such as when initially scheduling the training and then again at the beginning of the training, will help ensure your agents get the most out of the training.

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When it comes to learning, adults are not over sized children. Maturity brings unique characteristics that affect how adults are motivated to learn. By appealing to the unique qualities of adult learners, we can design more effective and motivating online courses. Your addition of Time Poor is a good one.